Everything you need to know about how dk w collects your personal data, how it's used, and how it's kept secure β all explained here, transparently.
Dk w never sells your personal information to third parties. This privacy policy applies to all members using dk w's services. Please read it carefully and contact our support team with any questions.
This Privacy Policy applies to the company operating dk w and all of its services. By using dk w's website, mobile app, or any other digital platform, you are considered to have accepted this Privacy Policy.
We are trusted by over 500,000 members across Bangladesh. To honor that trust, dk w treats the privacy of your personal data as its highest priority. We comply with GDPR (General Data Protection Regulation) and international data protection standards.
Dk w believes every member should have full control over their own data. That's why we maintain transparency at every step β from collection to use.
This policy has been written in Bengali for the ease of understanding of members in Bangladesh. The English version shall be considered final for all legal matters.
Dk w collects information in two main ways β directly from you (when you register, fill out a form, or contact support) and automatically (as you use the platform).
| Data Type | Where It Is Collected | Required? |
|---|---|---|
| Full Name | Registration Form | Yes |
| Mobile Number | Registration / Verification | Yes |
| Date of Birth | Registration Form | Yes |
| Address | KYC Verification | Yes |
| Email Address | Registration Form | Optional |
| National ID Number | KYC Verification | Required for KYC |
| Mobile Banking Number | Payment Setup | For Payment Processing |
Dk w receives limited data from payment gateways (Mobile Pay, Nagad) solely for transaction verification. This information is used exclusively for payment processing and fraud prevention.
Dk w never uses your data for unnecessary purposes. Every piece of information we collect has a specific, legitimate reason behind it, as detailed below.
To stop receiving promotional SMS or emails, opt out via your profile settings or contact dk w Support. Essential service-related messages cannot be disabled.
dk w never sells your personal information. However, limited information may be shared with trusted partners in specific circumstances.
All dk w partners are bound by strict confidentiality agreements. They may only use data for specified purposes and are prohibited from sharing it with third parties.
Cookies are small data files stored in your browser. dk w uses cookies to provide a smooth, personalized experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login sessions, security tokens, language preferences | Session / 30 Days | |
| Page views, user behavior, performance metrics | 1 Year | |
| Personalized advertisements, referral tracking | 90 Days |
You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent dk w's services from functioning properly.
Dk w uses its own cookies and may also use trusted third-party analytics tools for analysis. These tools process data anonymously.
Dk w follows the highest industry standards to protect your data. Our security framework operates across multiple layers.
If you notice any unusual activity on your account, contact dk w support immediately. Never share your password with anyone.
As a dk w member, you have several important rights over your own data. These rights are recognized under GDPR and international data protection laws.
You may request to know what information dk w holds about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain conditions.
Request to temporarily pause data processing while an investigation is ongoing.
The right to receive a copy of your data in a machine-readable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise any of the rights listed above, email us at support@dkw.best or Help Center Get in touch. dk w aims to respond within 30 business days.
Dk w strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.
If a member is found to be under 18, dk w will immediately close the account, cancel all transactions, and permanently delete any collected data.
If you have concerns about parental controls or the protection of minors, please contact us at support@dkw.best.
Dk w does not retain your data longer than necessary. Retention periods by data type are outlined below:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial regulatory guidelines |
| Cookie Information | Up to 1 year | Analytics |
| Support Conversations | 3 Years | Service Improvement |
| KYC Documents | 5 years after account closure | AML Guidelines |
Once the retention period expires, dk w securely deletes or anonymizes your data.
Dk w may update this Privacy Policy periodically β for example, when new services are launched, laws change, or technology evolves.
For significant changes, members will be notified by SMS or email. For minor updates, only the "Last Updated" date on this page will be revised.
Make it a habit to check this page from time to time. Continued use of the service after any changes means you accept the updated policy.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
Dk w's Data Protection Officer (DPO) will handle your request. Identity verification may be required for complex requests.
If your issue cannot be resolved directly with dk w, you may file a complaint with the Curaçao eGaming authority or the relevant data protection authority.
Protection at every level β from technology to human care.
Join dk w with confidence, backed by robust privacy protection. Registration is free.
For users aged 18 and above. Please gamble responsibly.